Legal documents are rarely a gripping read, so we have pulled out the parts that matter most and written them in everyday language. This page is a summary to help you understand how things work. The full, binding terms and conditions are shown in your account and in the cashier, and they always take priority if there is any difference.
Who Can Play
Our casino is open to adults aged 18 and over who live in the United Kingdom. By opening an account you confirm that you meet both conditions. When you use Casino Westio, you agree to play for your own entertainment, with your own money, and not on behalf of anyone else.
We allow one account per person. Opening a second account, or using someone else’s details, is not permitted. Duplicate accounts are closed, and any bonuses claimed through them are removed. Welcome offers are also limited to one per person, household and device.
Verification and Know Your Customer Checks
UK rules require us to know who our customers are. We confirm your age and identity, and before your first withdrawal we ask for:
- A photo ID, such as a passport or driving licence
- A proof of address, such as a recent utility bill or bank statement
Checks are usually completed in under a day. We may ask for further documents at any time if the law requires it, for example to confirm where your funds come from. Keeping your personal details accurate is part of your side of the agreement.
Deposits and Withdrawals
All transactions are in pounds sterling and we charge no fees.
| Details | |
|---|---|
| Minimum deposit | £10, credited instantly |
| Deposit methods | Visa/Mastercard debit, PayPal, Apple Pay, Paysafecard, Trustly |
| Minimum withdrawal | £20 |
| PayPal and Trustly | Within 24 hours |
| Debit cards | 1–3 business days |
| Bank transfer | 2–5 business days |
Credit cards are not accepted. Withdrawals are paid back to a payment method in your own name, and the ID check must be complete before your first withdrawal is released.
General Bonus Rules
Each promotion has its own terms, shown on its page and in the cashier. A few rules apply across the board:
- Wagering is capped at 10x. No bonus ever asks you to wager more than 10 times the bonus amount.
- Stake limits apply while wagering. The maximum stake is £5 per spin, or £2 per spin for players aged 18 to 24, in line with UK limits.
- Opt-in is required. Bonuses are claimed by opting in at the cashier or on the promotions page; nothing is added without your choice.
- Games contribute differently. Slots count 100% towards wagering, live casino and table games 10%.
- Time limits matter. The welcome bonus must be wagered within 30 days.
Our current welcome offer is 200% up to £4,500 + 350 Free Spins for new UK customers. You can read the full breakdown on the welcome bonus page or claim the welcome bonus from the cashier.
Dormant Accounts
If you do not log in or play for 12 months, your account is classed as dormant. No fee is charged on dormant accounts. We will contact you before any action is taken, so you always have the chance to log back in or withdraw your balance.
Responsible Gambling Tools
Your account includes deposit limits, loss limits, session reminders, time-outs and self-exclusion. You can set these yourself at any time. Limit decreases apply immediately, while increases come with a cooling-off period. We also support GAMSTOP, the national self-exclusion scheme, and free help is available from the National Gambling Helpline on 0808 8020 133 and at BeGambleAware.org. We may restrict an account if we see signs that gambling is causing harm.
Complaints and Changes to These Terms
If something goes wrong, contact our support team first on 24/7 live chat or by email. Most issues are sorted quickly, and if not, we will investigate and give you a final response in writing.
If your complaint is still unresolved after 8 weeks, you can take it to an independent Alternative Dispute Resolution (ADR) service. The ADR service reviews the case impartially, at no cost to you.
We may update our terms from time to time, for example when the law changes or we launch a new feature. When we make a significant change, we will let you know before it takes effect and ask you to accept the new version the next time you sign in. If you have questions about any rule, our about page and support team are always happy to help.
