Signing in should take a few seconds, whether you are at a desk or on the sofa with your phone. This guide walks through the login process step by step, explains our account security features and covers the fixes for the problems players run into most often.
How to Sign In on Desktop
Our login uses your email address and password, nothing more complicated. If you have just found us, head over to Westio first to look around the frontier town before you create an account.
- Open the site in any modern browser.
- Click Log In in the top-right corner of the page.
- Enter the email address you registered with.
- Type your password and press Log In.
- If you have two-step verification switched on, enter the SMS code we send to your phone.
Once you are in, your balance, active bonuses and VIP progress appear in the header, and the cashier is one click away.
Signing In on Your Phone
There is no separate app account. You sign in with the same email and password in Safari or Chrome, and everything carries over: the same balance, the same bonuses, the same VIP tier. Many players add our web app to their home screen so it opens full-screen with its own icon. Our mobile app guide shows how to set that up on iPhone and Android.
On a phone, tap the Log In button at the top of the screen, enter your details and you are back in the saloon. Password managers built into iOS and Android work with our login form, which saves typing on a small keyboard.
Forgotten Password and Account Lock
It happens to everyone. If you cannot remember your password:
- Tap Forgot password on the login form.
- Enter your registered email address.
- Open the reset link we email you and choose a new password.
- Sign in with the new password straight away.
If the email does not arrive within a few minutes, check your spam or promotions folder before requesting another link.
For your safety, five failed login attempts lock the account for 30 minutes. This stops anyone guessing their way into your balance. You do not need to contact us to unlock it; simply wait 30 minutes and try again, or reset your password in the meantime.
| Situation | What happens | What to do |
|---|---|---|
| Wrong password once or twice | Login refused | Check caps lock and retry |
| 5 failed attempts | 30-minute lock | Wait, or use Forgot password |
| Reset email missing | No link received | Check spam, then request again |
| SMS code not arriving | Two-step step stalls | Check signal and phone number, then contact live chat |
Two-Step Verification
Two-step verification is optional, but we recommend it. When it is switched on, signing in needs both your password and a one-time code sent to your phone by SMS. Even if someone learns your password, they cannot get in without your phone.
You can turn it on from the security section of your account settings. Make sure the mobile number on your profile is current before you enable it, otherwise the codes will go to an old number.
First Time Here? Registering in Short
If you do not have an account yet, registration takes about two minutes. You choose an email and password, add your personal details, confirm you are 18 or over and live in the UK, and set your deposit limits if you wish. After your first deposit of £20 or more you can opt in at the cashier and claim the welcome bonus of 200% up to £4,500 + 350 Free Spins, wagered at 10x the bonus amount within 30 days. Full details sit on our welcome bonus page.
Troubleshooting Common Login Problems
Most login problems are quick to solve:
- Page will not load: refresh, clear your browser cache or try another browser.
- Wrong email: try any other address you might have used; one account per person is allowed, so do not open a second one.
- Self-excluded or on a time-out: you will not be able to sign in until the period ends. This is by design and cannot be shortened.
- Still stuck: our support team is on 24/7 live chat and email and will help you get back in.
ID Verification After Login
As a UK-licensed operator we must confirm who you are. Before your first withdrawal we ask for photo ID and a proof of address, uploaded securely from your account. Checks are usually done in under a day, and once you are verified you will not need to repeat the process for normal play.
Keeping your details up to date helps too. If you move house or change your phone number, update your profile so verification and two-step codes keep working without a hitch.
Gambling is for adults 18+ only. Deposit limits, time-outs and self-exclusion are available in your account at any time, and free support is available from the National Gambling Helpline on 0808 8020 133 and at BeGambleAware.org.
